·         Projection TV Lamp Problems and Issues

·         The Transition to Digital TV - DTV and Antenna Reception

·         HDTV Issues

·         Where can I get a Replacement Remote Control?

·         Frequently Asked Questions

TV Repair Troubleshooting Tips

The TV turns itself Off

The Picture is OK but the Sound is Low or Distorted or Missing

The Sound is Missing or Bad on some channels only

The sound is OK but the Picture is Missing or Distorted or the Color is bad

There is a large black or gray Box that appears over the picture

The Remote Control doesn't work properly

If all else fails...

The TV turns Itself Off.

1. Most newer TVs have an Error Code that is indicated by lights that turn on, or blink, on the front panel. Consult your Owner's Manual for the meaning of the error indication.

2. If the error indicates a Lamp problem, see TV Lamp Problems.

3. If the error indicates service is needed, Request a Free TV Repair Estimate.

The Picture is OK but the Sound is Low or Distorted or Missing.

1. If you are using a cable box or a satellite receiver, make sure that its volume is not low or muted. Also check that the audio cable is OK and plugged in properly at both ends.

2. Look for a switch (usually located on the back) or a menu item that switches off the internal speakers or selects a "Center Channel" mode for the internal speakers.

The Sound is Missing or Bad on some channels only.

On the remote or in the audio/sound menu look for an item labeled "MTS" or "SAP" and make sure that the "SAP" function is off and that the sound is set to "Normal" or "Stereo".

The sound is OK but the Picture is missing or distorted or the color is bad.

1. If you are using a cable box or satellite receiver make sure that the cables are good and properly connected at both ends.

2. Make sure that the TV is set to the correct channel or input.

3. If the TV's internal On Screen Display works, try switching inputs or try a DVD player or similar item to check for proper operations.

4. If the TV has been moved to a different location, try unplugging it from the AC power for several minutes, reconnect to power and then check for improvement.

5. If the TV uses a projection Lamp it may be weak or broken. TV Lamp Problems

There is a large black or gray Box that appears over the picture.

• On the Remote or in the TV menu look for an item labeled "C.C." or "Closed Caption" and turn off the "text" mode.

The Remote Control doesn't work properly

• On the remote control look for a button at the top of the remote labeled "TV" and press it. Then check for normal operations.

• If there is a slide switch, make sure that it is set to TV.

• if there is a Compact Fluorescent Light shining on the TV, try turning it off. Some CFLs operate at the same frequency as the remote.

• Replace the Batteries with known good ones.

• Get a Replacement Remote Control

If all else fails or the set is just not right or acting weirdly...

• Try unplugging the TV (and Cable Box or Satellite Receiver) from the AC power for 1 minute, and then try again. This will RESET the computer(s). Sometimes the computers can get confused by a variety of causes and unplugging the units is the best way to make them RESET.

• Request a Free TV Repair Estimate.

Projection TV Lamp Problems and Issues

Several types of projection TVs use a special Lamp as the light source. 

• How can I determine if my TV has a Lamp?

• Where is the Lamp located?

• What tools do I need to get the Lamp Assembly out?

• How can I determine if the Lamp is Bad?

• Can I replace the Lamp myself?

• I installed a new Lamp but I still have Lamp problems!

Q: How Can I determine if my TV has a Lamp?

A: If your TV is a projection type TV such as DLP, LCD, HDILA, LCoS, SXRD it probably has a Lamp. CRT type PTVs and Flat Panel type TVs do NOT have Lamps or they are not replaceable. Most TVs that use a lamp have an LED (light) on the front panel labeled "Lamp".

Q: Where is the Lamp located?

A: Do NOT open the lamp compartment unless you KNOW that the TV is unplugged from the AC power. Most Lamp compartment doors are located on the rear or side of the TV and they are somewhat obvious and usually labeled. Other TVs have the lamp compartment in the front behind a bezel that may be secured with thumb screws in the back. See your Owners Manual if you are unsure or better yet -Request a Free TV Repair Estimate.

Q: What tools do I need to get the Lamp Assembly out?

A: Consult your Owners Manual. DO NOT attempt to remove the lamp if it is hot! Some TVs use thumb screws and require no tools, but most only need a common #2 Philips and/or a medium flat tip screwdriver. Some TVs use a HEX wrench. If you are unsure or do not have the correct tools - Request a Free TV Repair Estimate.

Q: How can I determine if the Lamp is Bad?

A: Do Not attempt to remove the Lamp if it is hot! Do NOT touch the face of the lamp. Look into the lamp and see if there is broken glass in it or if the glass tube is discolored at its base, if so then the Lamp is Bad. A lamp may look like new and even light for a while and still be BAD. There is NO reliable way to test a lamp that looks good. If your TV's Lamp Error indicator says the Lamp is bad, then it most probably is (BUT not always).

Q: Can I replace the Lamp myself?

A: Most manufactures design their TVs so that you can replace the entire Lamp Assembly yourself and these instructions are included in your Owners Manual. Other manufacturers intend that the lamp be replaced by a technician only. And some models the Lamp must be replaced by a technician. BEST ADVICE - Purchase only the original Lamp Assembly listed in the Owners Manual if you plan to replace the Lamp yourself. Substitute replacement assemblies or Lamp only replacements (without the "cage") can prove unreliable at best and dangerous at worst. If you are not sure - Request a Free TV Repair Estimate.

Q: I installed a new Lamp but I still have Lamp problems!

• Did you use a factory original part? If not, this could be the problem.

• Most TVs have a timer that must be reset when you replace the lamp. The instructions for this procedure are located in the Owners Manual or come shipped with the new lamp. Some manufacturers do not publish this information or may even require a special "service" remote control for some models to reset the lamp timer.

• You may have a defective Lamp Ballast (electronic power supply for the Lamp) or other problem - Request a Free TV Repair Estimate.

The Transition to Digital TV - DTV and Antenna Reception

What is Digital TV, How is it different from the TV I Grew up with?

My TV isn't Digital, do I need a Converter Box?

The Transition date has been extended??

My Digital TV or DTV Converter Box won't receive all the stations.

What kind of antenna do I need to get good DTV reception?

I am located in a poor DTV reception area, what can I do?

Do you install outside antennas?

More DTV and Transition related Links

What is Digital TV, How is it different from the TV I grew up with?

The TV that you grew up with is known as “Analog TV”. The difference between DTV and Analog TV is similar to the differences between LP phonograph records and music CDs or VHS video tapes and DVDs. This has nothing to do with the resolution or “quality” of the picture. Analog signals can have more resolution and be higher quality than digital signals. An example of this would be comparing a good standard TV signal (analog) with a video clip found on the Internet (digital). Life is Analog and there are more colors and shades and movement in real life than can be captured by a digital medium. Digital signals “approximate” analog signals. The more resolution a digital signal has the more accurate is the approximation. The advantage that digital signals have is that they are much less susceptible to noise and they can be compressed to use less bandwidth (“space” in the frequency spectrum). An example of this would be to compare an LP with a CD. As the record wears, it has more noise (pops, static, hiss etc), but it is considerably larger than a CD. A few minor scratches on an LP are very noticeable, but are not even audible on a CD. A poor (weak) Analog TV signal can still be “seen” (with snow or ghosts etc) but a poor DTV signal may not even be displayed. Much like a badly scratched DVD you might get a perfect picture in places but in others the picture completely “breaks-up” or is not even visible. Examples of DTV digital noise would be blocks appearing in parts of the picture or the picture “freezes” or disappears intermittently. A marginal (bordering on weak) Analog TV signal may look pretty bad most of the time, but a marginal DTV signal may look perfect most of the time.

My TV isn’t Digital, do I need a Converter Box?

If you have Cable TV or Satellite TV – You do not need a converter box. Your service will not change until your service provider notifies you in the future.

The DTV Transition only affects TVs using antennas to receive a broadcast signal.

The Transition date has been extended??

This is an ongoing news item – monitor your news sources for the latest news regarding Analog TV cut off dates. TV broadcasters are not required to continue broadcasting analog signals through the extension. Many TV broadcasters will be turning off their analog transmitters much earlier than June.

My Digital TV or DTV Converter Box won’t receive all the stations.

The main problem with receiving Digital TV in our area is that the DTV Frequencies are in the UHF (Ultra High Frequency) range and not the normal VHF (Very High Frequency) range as with most analog stations.

• UHF stations are much more difficult to receive in our area because UHF has fewer “Ground Waves” (signals that follow earth contours). UHF reception requires “Line of Sight” for reliable reception. This means that the antenna must “see” the transmitter tower. Hills will block the signal.

• UHF requires a different type of antenna than VHF.

• Exception: After the Transition, KCPQ (FOX 13) will move back to its VHF frequency. Also, the transmitter is located on Gold Mountain in Bremerton and not in Seattle. You may end up needing both a UHF and VHF antenna pointed in different directions for good reception.

• Re-Scan the channels. Some channels may move, especially after the transition.

 

 

What kind of antenna do I need to get good DTV reception?

• Currently, all DTV requires a UHF antenna for best reception. See Exception.

• Avoid using Amplified (electric) antennas. The amplifier will cause far more problems than it solves (this is the short answer).

• This is the type of antenna I recommend if there are no hills between you and Seattle: Antennas Direct | "DB2" The Best Indoor HDTV Antenna.

• If you are located in a valley or there is a hill near you that blocks your “view” of Seattle, then I don’t recommend that you pursue antenna reception. Get Cable or Satellite service.

I am located in a poor DTV reception area, what can I do?

My first recommendation is to get Cable or Satellite service. You may spend a lot of time and money and still get unsatisfactory results.

• Mount your antenna outside as high as possible.

• Follow proper grounding procedures for lightning protection.

• Use high quality (satellite grade) RG-6 coax cable.

• Weather proof all connections

• Use drip loops

• This is the type of antenna I recommend: Antennas Direct | DB8 Long Range Multidirectional HD Antenna.

Do you install outside antennas?

No, I do not currently have the proper equipment (ladders etc.) to install outside antennas.

More DTV and Transition related Links

DtvAnswers.com

DtvTransition.org

TV Converter Box Coupon Program

AntennaWeb.org

TvFool.com

HDTV Issues

Are there Differences between HDTV and DTV?

What is Aspect Ratio or "Format"?

Why doesn't the Picture always fill the Screen Right?

I have an HDTV but HD channels don't look any better than SD!

Are there Differences between HDTV and DTV?

Not all DTV (Digital TV) is HDTV (High Definition TV). Some DTV is SDTV or simply SD (Standard Definition TV). This is the resolution and aspect that we are all used to. As the name implies HDTV has more picture information, detail or resolution than the old standard.

What is Aspect Ratio or “Format”?

The “Aspect Ratio” (also called “Format”) is the ratio of width to height. The standard we are used to is 4:3 (1.33). This means that the width is 4 units and the height is 3 units. This has nothing to do with screen size – only the ratio of width vs. height. The aspect ratio of widescreen HDTV is 16:9 (1.78) and the aspect ratio of some movies is even greater. This is why some DVDs are “Letterboxed” (black above and below picture) even when viewed on a widescreen TV. Note: Some HDTV is broadcast in 4:3 Format.

Why doesn’t the Picture always fill the Screen Right?

This is probably the most confusing and frustrating issue related to viewing both SDTV and HDTV signals, especially now during this time of transition to HDTV. This problem is because there are two primary types of program formats being viewed on TVs with differing screen Aspect Ratios. Some programs (or commercials) are presented in 4:3 (1.33) while others are presented in 16:9 (1.78). A traditional TV (4:3) signal will not normally fill a widescreen (16:9) TV screen.  And conversely a 16:9 program can’t be viewed on a traditional 4:3 TV without chopping off the sides or letterboxing the picture. To compensate for these differences the HDTV manufacturers offer viewing features designed to distort the geometry of the signal to fill the screen. This function is usually accessed by a button on the remote labeled “Aspect” or “Format” or “Width” or “Size” or “Picture Mode”. The easiest way to determine the correct viewing aspect is to simply cycle through the different modes and choose the one that looks most natural while filling the screen and not loosing picture information around the edges. It should also be noted that the best viewing aspect will change between programs and commercials so it is best to simply choose the best format for the program you are currently viewing. Some HDTVs have a function that automatically widens 4:3 programs. This function may cause some confusion and may be disabled in the TVs menu. To further complicate things, some cable boxes and satellite receivers also have a similar function that may need to be changed as well, and both box types have settings in the box setup menu that need to be set to match the type of Aspect Ratio your TV has.

I have an HDTV but HD channels don’t look any better than SD!

This is a problem that I see far too often with cable boxes and satellite receivers. Unfortunately you can not rely on the “Professional?” installer from the cable/satellite Company or “big box” Store to properly connect your TV. There are several different factors that affect this problem. First your receiver Box has to have HD capability. Secondly you need to use the correct cable and Input to the TV. You can’t receive HD signals through the Analog Tuner (Chan 3). You must use a 5 wire Component ([video] Green, Blue, Red, [audio] White, Red) cable or an HDMI or DVI cable to connect the receiver box to the TV. And then the TV must be set to the corresponding Input. Lastly, the output of the box must be set to HD (1080i), with a 16:9 aspect ratio (assuming widescreen TV). Typically this is accomplished on an HD cable box by turning off the box and then pressing the “Menu” button on the box itself to access the appropriate setup menu. Consult the owner’s manual for this procedure if you have an HD satellite receiver.

Where can I get a Replacement Remote Control?

ReplacementRemotes.com

MrRemote.com

RemoteCentral.com

Frequently Asked Questions

• Is my TV worth repairing?

• How accurate are your free estimates?

• How much is your service call?

• Why are you so much less expensive than others?

• Why don't more shops repair TVs in the home?

• Should I Buy an Extended Warranty for My New TV?

• Where can I dispose of my old TV?

Q: Is my TV worth repairing?

A: As a general rule, a TV that can be replaced for less than $300 it is probably not worth repairing.

Also older CRT based TVs have a longer life expectancy than the newer technologies and can have useful lives over 15 years.

Q: How accurate are your free estimates?

A: My accuracy is very good. Better than 90% of my calls are completed in one trip for the price I quote.

Q: How much is your service call?

A: My service call is included as part of the free estimate. I only charge the service call if for some reason I don't repair the TV. (Such as: the parts or service information is not available or the cost of repair exceeds the estimate and you decline the repair. This happens less than 5% of the time).

The service call varies by where you live between $145 and $165.

Q: Why are you so much less expensive than others?

A: I am a one-man operation and I don't have a shop so I have very little overhead. This combined with over 30 years of experience makes my service very efficient.

Q: Why don't most shops repair TV's in the home?

A: Some Big Box Stores (Srs or B.B. Gk Squd) send out "technicians" who are little more than glorified salesmen. They will probably tell you that you simply need to buy a new TV because they can't fix your "old" one. Some shops have only one or two veteran technicians and the shop owner can't afford to send them out on service calls because of his high overhead.

Q: Should I Buy an Extended Warranty for My New TV?

A: You could have asked if you should play the Lottery.

When you buy an extended warranty you are essentially betting against the “House” that your new TV will break. If the warranty company bets wrong it goes out-of-business and if you bet wrong you loose money. If you “win” the Warranty Lottery you get a repair the quality of which may largely be determined by what costs the company the least money. You should spend the extra money to buy a better TV. Or just play the State lottery – you’ll have more fun and you won’t need to hope that your TV will break.

Q: Where can I dispose of my old TV?

A: In Kitsap County the disposal of TVs and Computer Equipment is Free at the following locations:

Bainbridge Island Recycling and Garbage Facility, 7215 Vincent Road, (206) 842-0962.

Bremerton St. Vincent de Paul, corner of 13th Street and Wycoff Avenue, (360) 377-2929.

Bremerton Goodwill, 4209 Wheaton Way, (360) 479-4013.

Port Orchard Goodwill, 1720 SE Mile Hill Road, (360) 874-0579.

All Shred of Poulsbo, 16952 Clear Creek Road, (360) 620-8493.

For Other Locations: E-Cycle Washington.

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